At Vintage Rat, every piece is one-of-a-kind — but I get it, sometimes a fit just doesn’t vibe the way you hoped. Here’s how returns and refunds work:
Return Window
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You have 15 days from the date your order arrives to request a return.
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To be eligible, items must be in the same condition you received them: unwashed, unworn (outside of trying them on), and with any original tags still attached if applicable.
Refunds
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All refunds are issued as store credit.
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Once we receive and inspect your return, you’ll be issued a credit code you can use toward any future purchase.
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Store credit never expires — so you can take your time and wait for the perfect piece.
How to Start a Return
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Email us at [your email here] within 15 days of delivery with your order number.
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You’ll receive return instructions, including where to send the item back.
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Once your return is approved and inspected, we’ll send you your store credit details.
What Can’t Be Returned
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Items marked as Final Sale.
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Accessories (hats, belts, jewelry, etc.) for hygiene reasons.
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Any item that shows signs of wear beyond trying it on.
Shipping Costs
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Customers are responsible for return shipping costs.
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Original shipping fees are non-refundable.
Damaged or Incorrect Items
Mistakes happen (though I try hard to prevent them). If your order arrives damaged or you received the wrong item, email me within 3 days of delivery. I’ll make it right.
Final Word
Vintage Rat is built on unique finds. Because pieces are one-of-a-kind, I can’t always replace an item with the exact same thing. That’s why returns are processed as store credit — so you still get the chance to snag something special from the shop.
Thanks for understanding and supporting vintage style that’s not new, not perfect, just right.
— Vintage Rat